![]() The tech support individual I spoke with said that she had had a similar (or the same) issue on her personal iPad and that she had to adjust some non-obvious Adobe/Flash settings in order to use DirecTV's web player. After the new install, with browser reboot, the same issue is occurring Follow the on-screen instructions to complete installation. Double-click DIRECTVPlayer.pkg to start installation. Press and hold MUTE and SELECT at the same time until the green light flashes twice. Your Wireless Video Bridge has lost power, has a poor signal, or is rebooting, or you have replaced the Genie receiver and need to reset the wireless connection. Find the DIRECTVPlayer.dmg file in your Downloads folder and open it. To reset all the functions of the remote control to the factory default settings following these steps: 4. If prompted, select Install DIRECTV Player. After one complete installation and a reboot, DirecTV prompted me to install the web player again (which I did, after removing the initial install) Click a movie or show you want to watch and follow the prompts to watch online. I have installed DirecTV's web player twice now, and restarted my computer a couple of times The same error is happening on two browsers, Chrome and Safari I am trying to set up my laptop to stream Directv and keep getting the following error message: Sorry, we ran into a problem. Restart your video player." (Meaning no error code given.) Is it true that Directv does not stream on 64-bit laptops/PCs Ive installed Flash and Directv Video Player and after the player goes through the steps before starting to stream (up to Optimizin. The error I get from DirecTV is nothing specific, just "Sorry, we've run into a problem. My Flash Player is up to date, version 18,0,0,203 I have a MacBook Pro Retina running Yosemite 10.10.3 8 Troubleshoot in Clean Boot If all else fails, maybe there is a third-party app that is interfering with your browser and. They suggested that it may be a Flash issue. Do that, clear the cache, restart the system and try playing the video. I called DirecTV for tech support and they were unable to identify any issues on their end or on my computer. Check your internet or Wi-Fi connection and test your signal strength using your remote: Press the Home button, then Settings > Help > Troubleshooting > Run. I am having issues using DirecTV's online video player streaming service.
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